Privacy Policy

Last Updated: November 3, 2026

Welcome to Sulawesi Hike (https://sulawesihike.com). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our hiking and trekking services.

Sulawesi Hike is part of PT Sekeluarga Healing Adventure, a legally established Indonesian company providing hiking guides, mountain porters, trekking leaders, and outdoor adventure services in South Sulawesi, Indonesia.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you visit our website, submit an inquiry, contact us, or make a booking.

The information we may collect includes:

• Full name.
• Email address.
• Phone number or WhatsApp contact.
• Nationality and country of residence.
• Number of participants in a trekking group.
• Preferred hiking destination and travel dates.
• Booking details and special requests.
• Other information voluntarily provided by you.

We may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and website usage data.

2. How We Use Your Information

We use the information collected for legitimate business and service purposes, including:

• Responding to inquiries and customer requests.
• Providing information about hiking and trekking packages.
• Processing reservations and organizing trekking activities.
• Arranging local guides, porters, and trekking leaders.
• Communicating important information before and during your trip.
• Providing customer support.
• Improving our website and services.
• Sending promotional information when you have agreed to receive it.
• Meeting applicable legal and administrative obligations.

We only use personal information for purposes reasonably related to our business activities.

3. Booking and Customer Information

When you book a hiking or trekking service with Sulawesi Hike, we may request additional information necessary to organize your adventure.

This may include the number of participants, trekking experience, emergency contact details, equipment requirements, and other relevant trip arrangements.

Information voluntarily provided about physical limitations or special assistance requirements will only be used when necessary to help organize the requested service.

4. Sharing of Personal Information

Sulawesi Hike does not sell, rent, or trade your personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to deliver our services, including:

• Local hiking guides.
• Mountain porters.
• Trekking leaders.
• Transportation providers.
• Accommodation providers, when included in a booking.
• Payment service providers.
• Website hosting and technical service providers.

We only share information that is reasonably necessary for the relevant service or business purpose.

We may also disclose information when required by applicable Indonesian laws, regulations, or lawful government requests.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience, understand website traffic, and analyze visitor behavior.

Cookies may help us:

• Remember website preferences.
• Understand which pages visitors access.
• Improve website performance.
• Measure marketing and advertising effectiveness.

You can manage or disable cookies through your browser settings. However, some website functions may not operate properly if cookies are disabled.

6. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, booking services, or other external resources.

These websites operate independently and have their own privacy policies and data protection practices.

Sulawesi Hike is not responsible for the privacy practices, content, or security of third-party websites. We encourage visitors to review their privacy policies before providing personal information.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.

However, no method of electronic transmission or internet storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, provide our services, maintain business records, and comply with applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

9. Your Privacy Rights

Depending on applicable laws and regulations, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permitted.
• Withdraw consent for certain data processing activities.
• Object to certain uses of your personal information.
• Request information about how your personal data is processed.

To exercise these rights, please contact us using the details provided below.

10. Children’s Privacy

Our website and services are not intended to collect personal information from children without appropriate parental or legal guardian involvement.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to address the situation.

11. International Visitors

Sulawesi Hike welcomes travelers from different countries. If you contact us or make a booking from outside Indonesia, your personal information may be processed in Indonesia or other countries where our service providers operate.

We take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable data protection requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, or applicable regulations.

Any updates will be published on this page with a revised Last Updated date.

We encourage visitors to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Company: PT Sekeluarga Healing Adventure
Website: https://sulawesihike.com
Business: Sulawesi Hike
Location: Makassar, South Sulawesi, Indonesia
Email: Please contact us through our website contact page.

We are committed to respecting your privacy and protecting your personal information while providing hiking and trekking services in South Sulawesi.

Sulawesi Hike – Beyond Trails, Beyond Limits.